Privacy Policy

INTRODUCTION

 

Sagat International recognizes and respects the importance of maintaining the privacy of our customers, registered members, gift recipients and users, and has established this Privacy Policy as a result. 

 

This Privacy Policy is part of the Terms of Use, which governs your use of our website located at https://freshflowersonline.com/content/3-terms-and-conditions-of-use, as well as all the websites of our affiliated brands linked to this Privacy Policy, as noted above, and the Service. The Service is operated by Sagat International (or “Sagat”). This policy applies to Sagat International’s corporate website and other online services. This privacy statement therefore helps you to understand what information we collect about you and how we use it.

We collect standard browsing information such as: your Internet Protocol (IP) address, the pages you visit, the time spent, the website that referred you to us, and the files you download. This information does not specifically identify the user. We don’t use your information for commercial purposes, only internally to facilitate analysis of site traffic. Sagat maintains several email lists to keep subscribers informed about our activities. Users join our mailing lists voluntarily by signing up through a form available on our website. You may be asked to provide basic personal information such as your name and email address. We do not share email addresses with third parties, unless required to do so by Ecuadorian law. We will keep your data as long as necessary to fulfill the purposes above or for as long as we are required by law. After this, your personal data may be deleted.

Please Note:

You must be 18 years or older and the age of majority in your place of residence to use, subscribe or register as a member. The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.

 

HOW YOUR INFORMATION IS SECURED

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@freshflowersonline.com.

 

If you place an order on our Website, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft Edge®, Google Chrome®, Mozilla Firefox®, and Apple Safari® browsers. However, no transmission of data over the Internet or any other network cannot be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

 

Portions of the Service (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Service (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and payment methods and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts. 

 

HOW TO LIMIT THE USE OF OR MODIFY YOUR INFORMATION

We want to communicate with you only to the extent you want to hear from us.

Any promotional email we send to you (or your gift recipient after consent) will include an “unsubscribe” link to use or a link to opt-out of receiving further promotional emails from the sender. We cannot remove your data when there is a legal storage requirement, such as accounting regulations, court order, authority order or when other legitimate grounds apply.

 

If you wish to set your preferences concerning promotional communications, or you prefer not to have your personal information shared with third parties, please let us know by contacting us as noted below in the “How to Contact Us” section and identify your preferences regarding promotional communications and the sharing of your contact information. Your instructions will be processed as soon as reasonably practicable and in accordance with law.

 

Your California Privacy Rights

California law permits customers, who are residents of California, to request information about their personal information, if any, that the Sagat International family of brands discloses to third parties for the third parties’ direct marketing purposes. 

 

To make such a request, please write to us at:

support@freshflowersonline.com 

 

If you would like to update or correct information previously provided to us, please contact us as indicated below in the “How to Contact Us” section. Upon your written request, we will provide you with information about whether we hold any of your personal information. 

 

We will respond to your request within a reasonable timeframe.

 

Members can directly access, modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected "Update Membership" page.

 

WHERE WE STORE YOUR INFORMATION

Our Service is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us may be transferred to, and stored in, Ecuador. By using the Service or otherwise providing us with information, you hereby consent to this transfer. At times, for orders originating within the EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy.

Although personal information collected by us through the Service will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.     

HOW WE USE/SHARE THE INFORMATION WE COLLECT

We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite — i.e., most ordered — products), to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as birthdays), to inform you and your gift recipients of offers and discounts from Sagat family of brands and Company Affiliates, third parties, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. 

We may also use your information, as necessary or appropriate in our view, to operate the Service, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in.

We may combine information we receive from you via our Service with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us (for example, by keeping your profile up-to-date) and to communicate with you in accordance with this Privacy Policy. 

In addition, as provided below, the Company may use or share your data with both affiliated and unrelated third parties, for the purposes so identified.  

B. How we use "Cookies" and "Action Tags."

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

 

We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers.

 

Our Service may also use a common web technology called "action tags" (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.

 

HOW DO WE COLLECT INFORMATION FROM YOU?

A. In general.

We collect information through our Website, emails, mail, telephone, mobile devices, location, applications and social media applications, including when you:

  1. visit our Website and use our Service,
  2. place an order,
  3. participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
  4. engage in other activities, services, products and resources we make accessible to our customers, members or users, or similar activities.

The information may be provided directly to us by you when placing an order or participating in a survey, etc., or, as is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is started but not completed or is otherwise cancelled.

Third party sites. Please note that this Privacy Statement does not extend to third parties linked to this website.

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